Jaya9 Privacy Policy 2026

This privacy policy explains how Jaya9 collects, processes, stores, and protects your personal data when you use our services in Bangladesh. We are committed to maintaining the confidentiality and security of your information in accordance with applicable data protection laws and international best practices.

By accessing or using our platform, you acknowledge that you have read and understood this privacy policy. We encourage you to review this document periodically to stay informed about how we protect your data. For general information about our services, please visit our homepage.

1. Scope and Definitions

This privacy policy applies to all personal data collected through the Jaya9 website, mobile applications, and related services available to users in Bangladesh.

• Personal Data: Any information that identifies or can be used to identify an individual, including name, email address, telephone number, financial details, and IP address.
• Processing: Any operation performed on personal data, whether automated or manual, including collection, recording, storage, retrieval, use, disclosure, or deletion.
• Data Controller: Jaya9, the entity responsible for determining the purposes and means of processing personal data.
• Data Processor: Any third party that processes personal data on behalf of Jaya9.
• User: Any individual who accesses or uses Jaya9 services.
• Consent: Freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data.

2. Data We Collect

Jaya9 collects various categories of personal data to provide and improve our services. The types of data we collect include:

Information You Provide Directly

• Full name and date of birth
• Email address and telephone number
• Residential address
• Government-issued identification documents
• Financial information, including payment card details and bank account information
• Username and password credentials
• Communication records with our customer support team

Information Collected Automatically

• IP address and device identifiers
• Browser type and operating system
• Pages visited and time spent on our platform
• Referring URLs and exit pages
• Transaction history and account activity
• Geolocation data (where permitted)

Information from Third Parties

• Identity verification data from authentication services
• Credit reference and fraud prevention information
• Payment processing records

3. Purposes and Legal Basis

We process your personal data for the following purposes, each supported by an appropriate legal basis:

4. Cookies and Similar Technologies

Jaya9 uses cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us understand user behaviour, remember preferences, and improve service functionality.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, including security features and session management. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how users interact with our platform to help us improve services.
• Functional Cookies: Remember your preferences and settings to provide a personalised experience.
• Analytical Cookies: Enable us to analyse usage patterns and measure platform performance.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect platform functionality.

5. Data Sharing and Third Parties

Jaya9 may share your personal data with the following categories of recipients:

• Service Providers: Payment processors, identity verification services, hosting providers, and customer support platforms that assist in delivering our services.
• Regulatory Authorities: Government bodies, law enforcement agencies, and regulators when required by law or to comply with legal processes.
• Professional Advisors: Legal, accounting, and auditing professionals who provide services to Jaya9.
• Business Partners: Entities involved in corporate transactions such as mergers, acquisitions, or asset sales, subject to confidentiality obligations.

We require all third parties to respect the security of your personal data and to process it in accordance with applicable laws. We do not sell your personal data to third parties for marketing purposes.

6. International Transfers

Your personal data may be transferred to and processed in countries outside Bangladesh where our service providers are located. When such transfers occur, we implement appropriate safeguards to ensure your data receives an adequate level of protection, including:

• Standard contractual clauses approved by relevant data protection authorities
• Binding corporate rules for intra-group transfers
• Transfers to countries recognised as providing adequate data protection
• Other lawful transfer mechanisms as required

7. Data Retention

Jaya9 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to legal retention requirements. Our standard retention periods are as follows:

Following the applicable retention period, personal data is securely deleted or anonymised.

8. User Rights

As a Jaya9 user, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where there is no compelling reason for continued processing.
• Right to Restriction: You may request that we limit the processing of your personal data under certain circumstances.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details provided in Section 11. We will respond to your request within 30 days. In certain circumstances, we may need to verify your identity before processing your request.

9. Security Measures

Jaya9 implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and penetration testing
• Employee training on data protection and security practices
• Incident response procedures for potential data breaches
• Physical security measures at data centre facilities
• Regular backup procedures and disaster recovery planning

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use strong passwords and protect your account credentials.

10. Minors Policy

Jaya9 services are strictly intended for individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. We do not knowingly collect or process personal data from minors.

If we become aware that we have collected personal data from an individual under the applicable age threshold, we will take immediate steps to delete such data from our systems. If you believe that we may have collected data from a minor, please contact us immediately using the details provided below.

We implement age verification procedures during account registration to prevent access by minors.

11. Contact Details

If you have questions, concerns, or requests regarding this privacy policy or our data processing practices, you may contact us through the following channels:

• Email: [email protected]
• Data Protection Officer: [email protected]

We aim to respond to all enquiries within 30 days. For complex requests, we may require additional time and will inform you accordingly.

12. Policy Updates

Jaya9 reserves the right to update this privacy policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will:

• Post the revised policy on our platform with an updated effective date
• Notify registered users via email or platform notification
• Provide a summary of significant changes where appropriate

We encourage you to review this policy periodically. Your continued use of Jaya9 services after any changes constitutes acceptance of the updated policy.

Last Updated: January 2026

Effective Date: January 2026